Privacy Policy

What we collect

When you order: names, phone numbers and addresses of the buyer and recipient, card message, email, order and payment status.

When you sign in: with Google we receive your name, email and Google account ID; with LINE we receive your LINE user ID. We never read your mail, cloud files or LINE chats.

When you interact: chats with the site assistant, preferences and dates you enter, and whether promotional emails are opened and coupons used.

How we use it

To process orders, payment, delivery and support, and to send order updates by LINE or email.

To run membership benefits such as points and return-visit gifts.

With your consent, to send offers and news.

To let our assistant and florists remember your preferences and make better suggestions.

AI personalization

When you are signed in, the system may summarize your preferences from orders and chats. The AI only sees flowers, colors and occasions, never phone numbers, addresses, recipients or card messages.

You can view, add or delete these records on the My Orders page, or turn personalization off. Funerals, hospital visits and similar occasions never create reminders and are not brought up proactively.

Promotional email

You only receive offers if you opt in. Every email has an unsubscribe link, and you can also turn it off on the My Orders page. We stop immediately. Order updates are not affected.

Third parties

Necessary data is processed by Google and LINE (sign-in, notifications), Resend (email), PAYUNi (payment), Lalamove (delivery), Anthropic (AI assistant), Vercel and Neon (hosting, database). We also use Google Analytics and Meta Pixel for traffic analysis. Some providers are located outside Taiwan.

Website platform

This website runs on a third-party platform for florist websites. To operate the system, provide support and produce statistics, the platform operator can access the data this shop stores on the platform, including your order and contact details.

The platform operator handles this data under its service agreement with the shop. It is not used to market other products to you and is not sold to anyone.

Retention

Order and accounting records are kept as required by law and for operations. Sign-in codes are deleted within 24 hours. When you request deletion, we delete or stop using your data to the extent the law allows.

Your rights

Under Taiwan's Personal Data Protection Act you may inquire about, review, copy, correct, stop the use of, and request deletion of your data. If you do not provide necessary data, we may be unable to complete your order. Please contact us using the details below.